FNB Connect on Online Banking
Year 2014
Category Innovation
Role Business Analyst
Project Goal

The high level of competence that FNB developed in Voice over Internet Protocol (VoIP), fixed link leasing, prepaid, contracts, SIM cards, and device financing presented FNB with an opportunity to expand further into the telecommunications market by evolving into a Mobile Virtual Network Operator (MVNO).

Solution

Clients can now apply for a Prepaid or Contract product online, and have access to the maintenance functionality for the product on the Online Banking system. The maintenance functionality allows the client to access a dashboard specific to the product on their profile.